I'm an office administrator for a mid-sized mining services company. My job? I manage all purchasing for our four repair shops – roughly $600,000 annually across eight vendors. If it comes in a box, on a pallet, or through a dock door, I probably ordered it. That includes Metso crusher parts, slurry pump liners, and – I kid you not – a popcorn bucket for the break room. The surprising thing is, the same checklist I built for the crusher parts also caught errors on the break room order. Here's a checklist I've refined over five years and about 400 orders. It'll save you time, money, and a lot of uncomfortable conversations with your finance team.
This is for anyone who handles industrial parts procurement – whether you're a dedicated buyer or an admin who got handed the purchasing role because you "seem organized." I've learned the hard way that skipping a single verification step can cost weeks of rework. The checklist below has nine steps. Follow them in order for any order over $1,000, and you'll avoid the mistakes that made me look bad to my VP.
Sounds obvious, right? I've had a supplier send me a jaw for a C106 when I ordered for an HP200 cone crusher. How? Because the person on the phone heard "crusher" and assumed. Always reference the Metso jaw crusher manual PDF (it's freely available on their site) to verify dimensions and part numbers before you call. The manual includes exploded views that prevent exactly this mix-up. I keep a bookmark folder with PDFs for our most common models – GP300, HP400, C130, and the IC70C automation system guide.
Metso used parts can be a smart move for non-critical components, but only if you trust the source. Here's something vendors won't tell you: some "used parts" are actually worn-out parts that failed inspection. I only buy used from authorized dealers listed on Metso's dealer locator. For mission-critical items – like cone crusher heads or main shafts – I always go new. The 5-minute check on the dealer locator has saved me from at least three disasters.
I learned this one the expensive way. In 2022, I found a great price on Metso C106 jaw dies from a small supplier – $1,200 cheaper than my regular vendor. Ordered two sets. They arrived on time, looked fine. Then I got the invoice. Handwritten receipt only. Finance rejected the expense report. I ate $2,400 out of the department budget (the VP was not happy). Now, before any PO goes out, I call and ask: "Can you email a PDF invoice with proper PO number, tax ID, and line items?" If they hesitate, I move on.
Never expected a popcorn bucket to teach me about shipping minimums. But when I ordered a $30 break room popcorn bucket, the freight quote was $45. The lesson? Always ask about minimum order quantities and shipping terms before you place an order. For Metso crusher parts, lead times can be 6-10 weeks for non-stock items. I now have a spreadsheet with current lead times from three vendors, updated quarterly. It keeps operations from blaming me when a part shows up late.
The surprise wasn't the lead time, though. It was that rush fees aren't always worth it. I paid a 25% rush fee once for an HP200 mantle, and it arrived only three days earlier than standard. Now I only expedite if the machine is actually down. Prevention beats panic.
Sounds weird? Listen: we had a supplier show up with a squatted truck – the rear suspension was seriously lowered for aesthetics. The bed couldn't handle a 1,500-lb crusher liner without bottoming out. The driver had to call for a flatbed, and we lost half a day. Now I put a note in every PO: "Vehicle must be capable of carrying [weight] safely." For heavy items, I also require a lift gate. One line in the PO eliminates a whole category of problems.
I once had a request for a "backhoe bucket seal kit." I knew what a backhoe was – an excavator with a loader bucket on the front – but I didn't know the specific seal dimensions. So I googled "what is a backhoe" and found standard sizing references. Don't assume you know every piece of equipment in your facility. Keep a quick-reference guide for common machines: backhoes, skid steers, bulldozers. Even if your primary focus is Metso crushers, you'll get requests for all sorts of gear. Having a cheat sheet saves you from ordering the wrong seal and holding up a $10,000 machine.
Metso's IC70C automation system is a game-changer – it monitors cone crusher parameters in real time. But if you order wear parts that aren't compatible with the automation calibration, you'll get false readings. Always cross-reference the Part Number with the automation system manual. This is a step most buyers skip. I check the IC70C setup documentation (also a free PDF) for every cone crusher wear part order. It takes an extra 10 minutes and has saved us from installing the wrong profile twice.
Here's my 12-point checklist that runs before any PO is approved. I created it after my third mistake cost us an estimated $8,000 in rework and lost productivity:
1. Assuming "genuine" means the same as "OEM." Some parts labeled "genuine Metso" are indeed OEM; others are aftermarket with Metso branding removed. Always check the part number against the official catalog.
2. Ignoring the automation system. The IC70C isn't just for fancy setups – it affects wear life and energy consumption. Ordering the wrong backlash or manganese profile can reduce crusher efficiency by 20%.
3. Not documenting everything. I keep a running log of every order – part number, supplier, date ordered, date received, invoice number. It's saved me in two audits and multiple finance disputes.
4. Focusing only on price. The cheapest supplier for Metso used parts might not offer any warranty. I've seen buyers save $500 on a liner only to have it crack in 200 hours. Genuine parts from an authorized dealer come with traceability and support. That's worth something.
5. Not planning for the unexpected. Like that popcorn bucket order that taught me about shipping minimums, or the squatted truck that couldn't deliver. Build buffer into your timeline – 5 minutes of verification beats 5 days of correction.
I've been doing this job for five years. I'm not an engineer. I'm not a mechanic. I'm the person who makes sure the right part arrives at the right time with paperwork that doesn't give my finance team a headache. This checklist started as a sticky note on my monitor after one too many mistakes. It's evolved into a standard operating procedure that has cut our order errors by 80% and saved us an estimated $12,000 in rework and expedite fees over the last two years. Print it. Laminate it. Use it. You'll be glad you did.
Our application engineers answer crusher and screen selection questions at no charge.
Ask an Expert